41 Results for : zappos

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    Zappos Las Vegas
    Zappos Las Vegas ab 1.49 € als epub eBook: . Aus dem Bereich: eBooks, Belletristik, Erzählungen,
    • Shop: hugendubel
    • Price: 1.49 EUR excl. shipping
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    How Zappos Shoes In Success , Hörbuch, Digital, ungekürzt, 12min
    How did Zappos grow 20 percent in the midst of the worst recession in decades? It used super service to build a huge and loyal customer base. It brought in some fresh air - and fresh ideas. And it got social. Here's how you can follow in Zappos' footsteps.Whenever he meets someone, Tony Hsieh asks whether the person has ever shopped at Zappos.com, the online shoe store he heads. One day, Hsieh's question triggered a harangue. The man's wife had spent $60,000 in one year on Zappos. "I should pay you to remove [her] name from your database," he said. Hsieh was inspired. Soon afterward, he announced that his shoe store would offer a "Cease and Desist" service. For the modest sum of $50,000, Zappos would agree to permanently disable the account of a wife, husband, or significant other. No one has accepted that tongue-in-cheek offer. But the whole caper was of a piece with a company that has put having fun at the heart of its public image and corporate culture. That, along with a smart, ever-evolving business plan anchored in superlative customer service, has made Zappos one of the rarest of business phenomena - an enterprise that thrives by breaking nearly every rule of retailing, online and off. ungekürzt. Language: English. Narrator: Suzanne Toren. Audio sample: https://samples.audible.de/bk/adbl/002139/bk_adbl_002139_sample.mp3. Digital audiobook in aax.
    • Shop: Audible
    • Price: 9.95 EUR excl. shipping
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    The Zappos Experience: 5 Principles to Inspire, Engage, and Wow , Hörbuch, Digital, ungekürzt, 512min
    Zappos. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience, explains how Zappos does it - and how you can do it in your industry. The Zappos Experience takes you through - and beyond - the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years - with almost no advertising. Michelli breaks the approach down into five key elements: Serve a Perfect Fit - create bedrock company values Make it Effortlessly Swift - deliver a customer experience with ease Step into the Personal - connect with customers authentically S T R E T C H - grow people and products Play to Win - play hard, work harder When you enhance the customer experience, increase employee engagement, and create an energetic culture, you can’t help but succeed. Zappos has woven these five key components into a seamless strategy that’s the envy of business leaders. Now that strategy is yours. With The Zappos Experience, Joseph Michelli delivers a package for instant success right to your doorstep. All you have to do is open and use it. ungekürzt. Language: English. Narrator: Joseph A. Michelli, Tom Parks. Audio sample: https://samples.audible.de/bk/brll/006283/bk_brll_006283_sample.mp3. Digital audiobook in aax.
    • Shop: Audible
    • Price: 9.95 EUR excl. shipping
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    Delivering Happiness: A Path to Profits, Passion, and Purpose , Hörbuch, Digital, ungekürzt, 497min
    In this, his first audiobook, Tony Hsieh - the widely admired CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. Even better, he shows how creating happiness and record results go hand-in-hand. He starts with the "Why" in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten Zappos "Core Values" - such as "Deliver WOW through Service", "Create Fun and A Little Weirdness", and "Build a Positive Team and Family Spirit" - and explains how you and your colleagues should come up with your own. Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as their philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing. He also explains why Zappos's number-one priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own. Finally, Delivering Happiness explains how Zappos employees actually apply the Core Values to improving their lives outside of work - and to making a difference in their communities and the world. ungekürzt. Language: English. Narrator: Tony Hsieh. Audio sample: https://samples.audible.de/bk/hach/000458/bk_hach_000458_sample.mp3. Digital audiobook in aax.
    • Shop: Audible
    • Price: 9.95 EUR excl. shipping
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    Analysis of Tony Hsieh's Delivering Happiness - by Milkyway , Hörbuch, Digital, ungekürzt, 13min
    Delivering Happiness (2013) by Zappos.com CEO Tony Hsieh is a business memoir that outlines the company's customer service-focused model. In 2009, when Zappos announced that larger retailer Amazon would be acquiring the company, Hsieh recalled that his first attempted enterprise was a worm farm when he was nine years old. Purchase this in-depth analysis to learn more. ungekürzt. Language: English. Narrator: Sam Scholl. Audio sample: https://samples.audible.de/bk/acx0/094169/bk_acx0_094169_sample.mp3. Digital audiobook in aax.
    • Shop: Audible
    • Price: 9.95 EUR excl. shipping
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    Happy at Any Cost
    Happy at Any Cost ab 14.05 € als epub eBook: The Revolutionary Vision and Fatal Quest of Zappos CEO Tony Hsieh. Aus dem Bereich: eBooks, Biographien & Autobiographien,
    • Shop: hugendubel
    • Price: 14.05 EUR excl. shipping
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    The Levity Effect: Why It Pays to Lighten Up , Hörbuch, Digital, ungekürzt, 325min
    The benefits of the levity effect are not conjecture but are built on extensive research and case studies from some of the world's most successful organizations. New York Times best-selling authors Adrian Gostick and Scott Christopher provide powerful examples from Boeing, Nike, KPMG, Yamaha, Enterprise, Zappos, and dozens of others, showing how lightening up can drive real business results. The book also outlines the extensive research into the subject - studies that cut against the grain of traditional business thinking - including compelling data from the Great Place to Work Institute's one-million-person database, which reveals that "Great" companies consistently earn significantly higher marks for "fun". ungekürzt. Language: English. Narrator: Scott Christopher. Audio sample: https://samples.audible.de/bk/blak/002573/bk_blak_002573_sample.mp3. Digital audiobook in aax.
    • Shop: Audible
    • Price: 9.95 EUR excl. shipping
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    Die Spaß-Firma (brand eins: Panik), Hörbuch, Digital, 23min
    So sieht ein ganz normaler Donnerstag im Zappos-Callcenter in Henderson, Nevada, aus: Zwei Dutzend Kinder mit Pappkronen, Fingerfarben quer über die Gesichter geschmiert, ziehen lärmend durch den Korridor. Die Kundenbetreuer unterbrechen ihre Beratungsgespräche und wenden sich der bunten Schar zu, die kaum über die grauen Trennwände gucken kann. Die Angestellten johlen, klatschen, werfen den Kleinen Süßigkeiten zu. Heute ist "Bring deine Kinder mit zur Arbeit"-Tag. Und vor der Tür stellt die Dame vom Empfang gerade die Schilder für den monatlichen Bewerbungsmarathon auf - 250 Kandidaten werden heute am Eignungstest des Online-Schuhhändlers teilnehmen. Eine Chefetage gibt es in dieser Firma nicht; das Führungstrio sitzt unter einem Dschungel aus Plastikpflanzen und Stofftieren, den die Belegschaft "Monkey Row" nennt. deutsch. Anna Doubek, Michael Bideller. https://samples.audible.de/bk/brnd/081114/bk_brnd_081114_sample.mp3.
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    • Price: 9.95 EUR excl. shipping
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    ISE Customer Service Skills for Success
    Lucas' top-selling and award-winning Customer Service 8e has been revised to reflect the demands of customer service today. Chapters are divided into three parts, focused on key aspects of customer service: 1) The Profession 2) Skills for Success, and 3) Building and Maintaining Relationships, and Retaining Customers. Throughout the text, readers discover tips for implementing proven customer service strategies, case scenarios, and activities to help apply concepts to real-world situations. Customer Service 8e addresses many market changes such as the impact of the COVID-19 pandemic, working in remote teams and greater focus on customers with disabilities with featuring several companies such as Amazon, Target, American Express and Chipotle. Students will practice putting concepts into action through our integration digital learning platform, Connect. Connect provides revised case analyses that challenge students to apply what they've learned to real-world scenarios featuring companies such as Zappos, Ben & Jerry's, and Southwest Airlines. Additionally, Connect has role-playing application-based activities to help students demonstrate understanding of the key elements that will make customer interactions more successful and revised Language Toolkits geared toward helping students develop an understanding of key terms.
    • Shop: buecher
    • Price: 67.99 EUR excl. shipping
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    Manager 3.0: A Millennial's Guide to Rewriting the Rules of Management , Hörbuch, Digital, ungekürzt, 495min
    Millennials mean business, and they are shaking up the workplace as they enter management roles for the very first time. They are tearing down the corporate ladder, communicating on the fly, and bringing play to work. Millennials are creative, big thinkers, and they will change the face of leadership - IF they can bridge the gap between the hierarchical management style of senior executives and the casual, more collaborative approach of their peers. Manager 3.0 is the first-ever management guide for Millennials. They will master crucial skills such as dealing with difficult people, delivering constructive feedback, and making tough decisions - while gaining insight into the four generations in the workplace and how they can successfully bring out the best in each. Packed with interviews and examples from companies like Zappos, Groupon, Southwest Airlines, and Google, Manager 3.0 will help these new managers enhance their unique talents while developing an effective leadership style all their own. ungekürzt. Language: English. Narrator: Jessica Geffen, Derek Shetterly. Audio sample: https://samples.audible.de/bk/gdan/000966/bk_gdan_000966_sample.mp3. Digital audiobook in aax.
    • Shop: Audible
    • Price: 9.95 EUR excl. shipping

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