27 Results for : differentiator

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    Clear Thinking via Intuition and Discipline: Hugging a Cloud, Book 2 , Hörbuch, Digital, ungekürzt, 46min
    This book is about the aspects of leadership that are difficult to measure but impossible to ignore. It implores leaders to adopt new ways to think, behave, and relate to create profits and meaning, to create that elusive and euphoric state of knowing what really matters today and in the distant future. In this age of information, innovation, and speed, the human side of business has become the differentiator in the race for sustainable competitive advantage, and the Profits + Meaning Index (PMI) could combine with financial ratios to become the new, more realistic way to simultaneously evaluate the short- and long-term prospects of a business and its leadership. Please note: PMI is only for enlightened leaders willing and able to grasp it; it is useful only for leaders who will venture beyond the suffocating scope of conventional thinking. ungekürzt. Language: English. Narrator: Harry Roger Williams III. Audio sample: https://samples.audible.de/bk/acx0/056064/bk_acx0_056064_sample.mp3. Digital audiobook in aax.
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    The Curated Experience: Engineering Customer Service to Build Loyalty , Hörbuch, Digital, ungekürzt, 140min
    We are in the age of the empowered customer. There are more and more customer choices, greater and greater demands on organizations. Your Customers want to contact you utilizing an ever-growing number of channels, but still expect a continual and contextual conversation with you throughout their journey. The expectations from your customer is no longer to just resolve their issues on the first try, but instead to anticipate their next need. The stakes for customer facing organizations are getting higher and higher. Fortunately, there are more opportunities today to delight customers than at any time in history. In my book, I make the case that customer experience is not just a differentiator it is the reason your organization exists. Profits and long-term growth are by-products of delighting customers. Whether you support customers through a call center or you are an army of one you will learn how to create an environment that is intentional about delighting customers. We will explore the three vital components to achieve this liberating structures, data driven technology and empowered people. The Curated Experience: Engineering Customer Service to Build Loyalty teaches us that it is about intentionally crafting a better Customer Experience. ungekürzt. Language: English. Narrator: Jeff Couch. Audio sample: https://samples.audible.de/bk/acx0/040725/bk_acx0_040725_sample.mp3. Digital audiobook in aax.
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    Building Brand Communities: How Organizations Succeed by Creating Belonging , Hörbuch, Digital, ungekürzt, 490min
    An authentic brand community is more than just people buying your product or working alongside one another. This audiobook articulates the critical roles of mutual concern, common values, and shared experiences in creating fiercely loyal customer and collaborator relationships.Smart organizations know that creating communities is the key to unlocking unprecedented outcomes. But too many mistakenly rely on superficial transactional relationships as a foundation for community, when really people want something deeper. Carrie Melissa Jones and Charles Vogl argue that in an authentic and enriching community, members have mutual concern for one another, share personal values, and join together in meaningful shared experiences, whether online or off. On the deepest level, brands must help members grow into who they want to be.Jones and Vogl present practices used by global brands like Yelp, Etsy, Twitch, Harley Davidson, Salesforce, Airbnb, Sephora, and others to connect in a meaningful way with the people critical for their success. They articulate how authentic communities can serve organizational goals in seven different areas: Innovation, talent recruitment, customer retention, marketing, customer service, building transformational movements, and creating community forums. They also reveal principles to grow a new brand community to critical mass. This is the first comprehensive guide to a crucial differentiator that gives organizations access to untapped enthusiasm and engagement. ungekürzt. Language: English. Narrator: Caroline Miller. Audio sample: https://samples.audible.de/bk/acx0/196411/bk_acx0_196411_sample.mp3. Digital audiobook in aax.
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    Charging the Human Battery: 50 Ways to MOTIVATE Yourself , Hörbuch, Digital, ungekürzt, 84min
    A message from the author, Mac Anderson, about Charging the Human Battery: "I love stories that can engage our hearts and our souls! All the chapters are brief stories with high impact. My goal with this little audiobook is to create many 'a-ha moments' that can inspire, encourage and motivate you when you need it most!" Self-motivation is a subject that has always fascinated me. It can be the differentiator between being energized by life, rather than controlled by its circumstances. Charging the Human Battery is filled with stories and quotes that are designed to engage your brain and your heart, to think about life in a new way...because one idea, if you're ready for it, can change your life forever. Just remember...people are like sticks of dynamite; the power's on the inside but nothing happens until the fuse gets lit. So take a few moments to light your fuse today...and see how high your life can soar.Gildan Media is proud to bring you these uplifting and life-changing inspirational books from Simple Truths, which can be used throughout every facet of your life. These audiobooks may be short in length, but their words speak volumes. ungekürzt. Language: English. Narrator: Derek Shetterly. Audio sample: https://samples.audible.de/bk/gdan/001042/bk_gdan_001042_sample.mp3. Digital audiobook in aax.
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    Leading with Vision: The Leader's Blueprint for Creating a Compelling Vision and Engaging the Workforce , Hörbuch, Digital, ungekürzt, 433min
    A practical road map for leaders to connect with employees on an emotional level and captivate today's workforce by inspiring them with a shared vision. What does it mean to lead with vision? In the first book devoted entirely to vision as a key leadership principle, the authors delve deeply into the notion that a compelling vision that motivates and inspires is a true differentiator for organizations that want to hire and retain talent, be more competitive, and thrive in uncertain times. But a compelling vision on its own is not enough, which is why the authors, sought-after leadership development experts globally, provide listeners with detailed analyses of the essential things leaders must do to effectively engage the workforce around that vision: embody courage, forge clarity, build connectedness and shape culture. Leading with Vision draws on quantitative data from the authors' research of over 400 companies supplemented with real-world examples from thoughtful leaders who exemplify the core principles of leading with vision in established companies, including: Olukai, Bumble Bee, Coresystems, Jimbo's, Bunge and more. The audiobook also includes an actionable blueprint developed by the authors that leaders and their organizations can implement on day one of their journey. ungekürzt. Language: English. Narrator: Patricia Rodriguez. Audio sample: https://samples.audible.de/bk/hodd/001235/bk_hodd_001235_sample.mp3. Digital audiobook in aax.
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    The Leadership Contract: The Fine Print to Becoming a Great Leader , Hörbuch, Digital, ungekürzt, 340min
    Establish the terms and conditions of a "Leadership Contract" to ensure the success of your company. Recent studies show that only 7 percent of employees have trust and confidence in their senior leaders. How can we ever get our organizations to succeed if so few employees believe in their senior leaders? The Leadership Contract explains why leadership, and specifically leadership culture, is the only real differentiator between the organizations that thrive and those that fall behind. This book explains how to establish a leadership contract that is fully understood and agreed upon by business leaders to ensure the success of their companies. The book lays out the four terms and conditions of the leadership contract and enlists leaders in making a conscious decision to lead, including the understanding that leadership is a decision, entails an obligation, is difficult, and requires a community. Designed for top-level executives, mid-level managers, front-line leaders, and emerging leaders, the book identifies the shortcomings of current leadership methods and explains how to adopt new policies and mentalities to make you a better leader and ensure business success. Author Vince Molinaro, Ph.D., CMC, is the author of two successful books, Leadership Solutions and The Leadership Gap, and is also a Certified Management Consultant. Create the contract that ensures your leadership will take your organization to new heights. ungekürzt. Language: English. Narrator: Mark Whitten. Audio sample: https://samples.audible.de/bk/adbl/013678/bk_adbl_013678_sample.mp3. Digital audiobook in aax.
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    Agile Project Management: Agile Business Leadership, Book 2 , Hörbuch, Digital, ungekürzt, 156min
    Updated and Advanced Edition Launching Agile and SCRUM - the product owner as a change agent Trust as a key differentiator in project and portfolio success Unique never-before-introduced scheme - Agile is not alone - basics of JIT, Lean Pull, Local optimization Lean and Agile chronicles - receiving buy in from stakeholders Everyone wants to use Agile while maintaining the Waterfall structure and reap the benefits of both. In Agile Scrum: The Agile Product Owner you will find: Pioneering views on marrying Waterfall and Agile. Each implementation has personalized company specific aspects, the emerging solution is always proven to be somewhat different - learn the skills of empowering your product owner and the entire environment. Terrific - Stop letting others tell you what to do! You know best and with the breakthrough concepts in this guide it will be easy for you to reap the benefits of both worlds and make the stakeholders happy! Agile Scrum: The Agile Product Owner, Exciting Fundamentals - quick to implement. Presented in an easy to follow case study! Meet Patrick and Naresh, Suzanne and others as they struggle and ultimately succeed and rewarded Discussed from a multi - perspective view - unique voices from various points of view. Integrated to allow you simple roll out across a portfolio! Concepts that allow an improved solution ungekürzt. Language: English. Narrator: Barbara H. Scott. Audio sample: https://samples.audible.de/bk/acx0/022647/bk_acx0_022647_sample.mp3. Digital audiobook in aax.
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    The Modern Seller: Sell More and Increase Your Impact in the New Sales Economy , Hörbuch, Digital, ungekürzt, 295min
    Welcome to the new sales economy: the ever-changing intersection of business trends, technology, and cultural dynamics. It's disruptive. It's transformational. It's also full of opportunity.Left-field competition. Commoditization. App-like mindsets. Less loyalty. More decision makers. Faster ROI expectations. All of this has shifted what our prospects and clients need to succeed, and how they want to interact with and buy from us. This evolution in professional selling challenges everything for sales leaders and sales professionals-how to win new clients, grow existing business, and deliver sales results. In The Modern Seller, Amy Franko explains the factors behind this challenging new sales economy and its impact on customers, sellers, and leaders. She explains why it demands a modern seller: one who is a recognized differentiator, extends the value of his or her company's offerings, and is viewed by his or her clients as the competitive advantage in their success.Franko explains the five dimensions of the modern seller, which will become your new blueprint for success in modern selling. These five dimensions-agile, entrepreneurial, holistic, social, and ambassador-will boost by 10 times the effectiveness of your sales activities and results. Through research, stories of her own personal journey, as well as anecdotes of other modern sellers, Amy offers specific and actionable strategies for sales professionals and leaders. As you become a modern seller, you'll increase your impact, and deliver top results for your clients, your organization, and yourself. ungekürzt. Language: English. Narrator: Amy Franko. Audio sample: https://samples.audible.de/bk/acx0/154854/bk_acx0_154854_sample.mp3. Digital audiobook in aax.
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    • Price: 9.95 EUR excl. shipping
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    SPEAR Selling: The Ultimate Account-Based Sales Guide for the Modern Digital Sales Professional , Hörbuch, Digital, ungekürzt, 243min
    The ultimate account-based sales guide for the modern digital seller. SPEAR Selling is the battle-tested process for both sales leaders and sales professionals to leverage in their pursuit for greater account-based sales results. Author Jamie Shanks has trained and advised hundreds of companies on SPEAR selling to increase the sales pipeline in all types of sales functions (inside sales, field sales, customer success, channel sales). The key to account-based sales results is the focus on upfront planning that leverage key competitive differentiators, used to significantly improve account activation and opportunity creation. Combine this focus on account planning, with a relentless accountability to structured sales activity, and this account-based motion will:  Increase the volume of opportunities in a territory  Shorten the timeline to opportunity creation in key accounts  Increase the conversion of prospective accounts into customers  Select the right accounts  Plan and storyboard the engagement strategy  Engage with a structured process  Activate and educate with a bold and different strategy than the competition  Run or replace (build sales pipeline with an objective framework)If you or your sales organization is running an account-centric sales motion and you’re not leveraging social proximity as a key competitive differentiator in your account selection process - you’ve already lost your competitive advantage. Let this audiobook be your guide to being first, bold, and different in your service of the modern digital buyer. ungekürzt. Language: English. Narrator: Jamie Shanks. Audio sample: https://samples.audible.de/bk/acx0/140448/bk_acx0_140448_sample.mp3. Digital audiobook in aax.
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    • Price: 9.95 EUR excl. shipping
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    Together We Serve: Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team , Hörbuch, Digital, ungekürzt, 255min
    Experience is the key differentiator in today's marketplace, and this proven framework will help you set yourself apart from your competition. This is not just concept and strategy, but HOW to build a service culture within your organization. Tony has spent decades doing just that - building teams, delighting guests, and growing sales - and he wants to share the fundamental elements that made him successful. Whether you are building a business, growing a company, or leading an organization, this blend of strategy and tactics will set you apart as a leader and service star.“In today’s competitive economy, you need a plan to engage and retain your customers. Tony’s principles are impactful anywhere you serve guests - I’ve been using them for years and seen amazing sales growth. You need to read this book - it’s an investment in success.” (Mario Toussaint, chief experience officer, healthcare)“Tony Johnson is a brilliant speaker and customer-service guru! The tools he has to set benchmarks for every day customer service helped me establish a successful action plan for my customers.” (Shaun Slade, owner, Lakeland Aircraft)"Working in healthcare requires a sincere focus on the patients in addition to providing high quality medical care. Tony’s message can benefit every business (including the competitive and heavily scrutinized medical profession) and his book reminds us that the customers matter the most. I would recommend his book to anyone operating in any competitive profession that has in-depth interactions with customers.” (Angela Pannuti, healthcare provider) ungekürzt. Language: English. Narrator: Tony Johnson. Audio sample: https://samples.audible.de/bk/acx0/180013/bk_acx0_180013_sample.mp3. Digital audiobook in aax.
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    • Price: 9.95 EUR excl. shipping

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